Refund & returns policy
Last updated 9 September 2026. Short version: 30 days, full refund, email us your order number.
The guarantee
If a licence you bought from us is not right for you, tell us within 30 days of purchase and we will refund the full amount to the original payment method. You do not need to explain why.
How to request a refund
- Email support@example.com from the address on your order.
- Include your order number and the product name.
- We acknowledge within one business day and confirm the refund once processed.
You can also call +1 (800) 555-0142 during Mon–Fri, 9:00–18:00 ET, but please follow up by email so there is a written record.
How long it takes
| Stage | Typical time |
|---|---|
| We acknowledge your request | 1 business day |
| We approve and submit the refund | Within 3 business days |
| Funds appear on your statement | 5–10 business days, depending on your bank |
Licence keys and revocation
Because a licence key cannot be physically returned, we revoke the key when a refund is issued. The software will revert to its unlicensed state at the end of the current session or on its next activation check. Please do not continue to rely on a product you have been refunded for.
If the key does not work
Activation problems are not a refund matter first — they are usually fixed in minutes. Contact us and we will either resolve the activation or issue a replacement key. If we cannot do either, you get a full refund regardless of how many days have passed.
Orders we did not deliver
If your licence key has not arrived within one business day of a completed payment, contact us. In line with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot deliver within the promised time and you do not agree to a revised date, you are entitled to a prompt refund of the full amount.
Exceptions
- Multi-seat business licences that have been deployed to more than five endpoints are assessed individually.
- Requests made after 30 days are at our discretion — we usually still help, but the guarantee no longer applies.
- We may decline refunds where there is evidence of licence abuse, such as repeated buy-and-refund cycles on the same product.
Chargebacks
Please contact us before raising a chargeback with your bank. A refund from us is faster and does not put your account into a dispute process. If you have already raised one, tell us the case reference so we can respond and close it.
Statutory rights
This policy is offered in addition to your legal rights as a consumer and does not replace them. Nothing here limits any right that cannot lawfully be limited.